Support
Frequently asked questions
Everything people ask before their first drive. Still stuck? Get in touch.
What is Enroad?
Enroad is a driving tracker app that records your trips so you can look back on where you went — your route on a map, distance covered, time behind the wheel and places visited. Leaderboards rank four things and only four: total area held, all-time distance, longest single drive and trophies earned. More on what Enroad is and isn’t.
How does tracking work?
Your phone notices you're driving and starts recording on its own — you never press start. Enroad uses GPS to draw the route in the background, and when you stop it asks whether you're done. You can also start it by hand before you pull away, but you never need to touch it on the road.
Does the app drain my battery?
Enroad is optimized for minimal battery usage. While GPS tracking does use battery, we've implemented efficient tracking algorithms to minimize the impact. For best results, keep your phone plugged in during longer trips.
How are ranks calculated?
Four things are ranked: total area held, all-time distance, longest single drive and trophies earned. All four go up by driving more — further, more often, and over roads you haven’t covered yet. There is no performance board; we removed those on purpose. You can see the boards for friends, your city, your country or the world, over all time or the current season.
Is my data private?
Yes, your privacy is important to us. Your detailed trip data and routes are private by default. Only your public profile information and overall ranking position are visible to other users. You can adjust your privacy settings in the app.
What's included in Pro?
Recording your drives and keeping your whole history is free, along with each drive’s map, distance and duration, the friends leaderboard and your own territory map. Pro adds the rest of the per-drive detail — elevation gain, climbs and descents, braking, turns, lane changes and stops — plus full lifetime stats, Ride Replay on satellite maps, the shareable drive cards, the city, country and worldwide leaderboards, the territory game and club turf, and unlimited AI car mods. See the plans.
How do I cancel my subscription?
Subscriptions are managed through the App Store (iOS) or Google Play (Android). Go to your device's account settings to manage or cancel your subscription. Your Pro features will remain active until the end of your billing period.
The app isn't tracking accurately. What should I do?
Make sure location permissions are set to "Always Allow" for the best accuracy. Also ensure you have a clear view of the sky, as GPS works best outdoors. If issues persist, try restarting the app or your phone.
Can I delete my account and data?
Yes, you can request account deletion from the app settings or by contacting us at uros@11x.studio. All your personal data will be permanently deleted within 30 days of your request.
I have another question
Feel free to reach out to us at uros@11x.studio or through our contact page. We're happy to help!
Still have a question?
Write to us and a human answers. Usually the same day.